Support
Support Form
Please fill out the form and we will respond promptly during normal business hours.
If you have an immediate need, our phone support staff is available 24/7/365.
Fields marked with * are required.
WHAT OUR CUSTOMERS ARE SAYING
Every person on your team that I have worked with has been very professional, knowledgeable and very customer-oriented. I can’t put into words how your support has helped our 24/7 operation and helped me personally. Thank you for that kind of support!
We have been using a Promess Press in compliant pin application for 13 years and it has performed very well. This year we have a new application and I would be interested in what Promess has for solutions.
I feel that the best products are worthless if I can’t get support when I need it. The support your team has repeatedly provided to us has been nothing short of the best out there today, whether we actually needed it or just thought we did.
I first found out about Promess’ Webinars from a friend who has been very involved in the manufacturing industry. He sent me the link for one of the webinars and oh my goodness. Their webinars are full of information and I am looking forward for the next one.
We ran into a problem on a Saturday evening at our manufacturing plant where we needed to have someone come out and see what is wrong with it. Promess sent one of their engineers out to come and take a look and we were up and running again in less than an hour. I appreciate the support that I received from applications engineer and I know I can count on him if something happens again!
I was at your facility a few weeks ago to conduct a press study…while there, The Promess Applications Team was extremely helpful and hospitable. I would like to leave a compliment with you and let you know that I was very impressed with your facility and equipment. I was very impressed with Promess’ expertise and customer service.
We have had a lot of success with the 3kN press, and I would love to find other applications for it in our plant; I am excited to see the possibilities.
Outstanding, congratulations on the move. Thank You for providing a quality product along with an excellent group of Associates to work with at Promess. The recent receipt of the press for the new project has been a great experience with Promess and look forward to another when the opportunity happens.
Perfect guys, that was an exactly what I needed to know. Your group has the best support in the industry!
I definitely appreciate all the help and information! Great product! Working on this project now and will be in touch again soon. Thanks again!
Thank you very much for the opportunity to use Promess’s development center yesterday! I was very impressed with Promess’ products, site and the support provided for our testing. Our team is eager to receive the collected data and move forward with the project.
